When a user has an issue with LabVantage, they need to send a request to Helpdesk to resolve the issue.
Audience
All LabVantage Users
There are two separate installations of LabVantage
1. QC
2. CLS
Helpdesk doesn't know what specific system is affected if you just mention LabVantage.
Submitting Ticket
- Mention what LabVantage system is affected: QC or CLS
- When possible, create/take a screenshot of the error message.
- Try to give as much detail as you can about what you were doing when the issue happened.
- What did you expect to happen?
Example Email